How we Helped a
Large International Retail Franchisee
Consolidate Their Complex Data
The Power of Data in Action
- Consulting
- Data Warehousing
- Artificial Intelligence
- Machine Learning
- Consulting
- Data Warehousing
- Artificial Intelligence
- Machine Learning
Our client has multiple retail stores, each with its own ERP, financial and operations systems.
These include separate employee and customer systems with multiple data points such as employee clocking times, customer waiting times, customer payment information, sales of both products and services, inventory movements, and much more.
These disparate systems were not interconnected, making it extremely difficult to optimise operational elements within each store.
Our client has multiple retail stores, each with its own ERP, financial and operations systems.
These include separate employee and customer systems with multiple data points such as employee clocking times, customer waiting times, customer payment information, sales of both products and services, inventory movements, and much more.
These disparate systems were not interconnected, making it extremely difficult to optimise operational elements within each store.
We provided our client with an information management platform which gives them the ability to derive valuable trends, patterns and insights from their disparate data.
Our client can now easily identify both insights and inefficiencies in employee scheduling, stock management, sales per customer and per employee, and more.
Our client uses these insights to enhance their employee scheduling accuracy, adjusting their scheduling according to busier days of the week or certain national holidays in a year. They could also now plan for similar future events. With information on customer and specific store sales, our client can also adjust their marketing and promotional activities and compare the effectiveness of these between stores.
We provided our client with an information management platform which gives them the ability to derive valuable trends, patterns and insights from their disparate data.
Our client can now easily identify both insights and inefficiencies in employee scheduling, stock management, sales per customer and per employee, and more.
Our client uses these insights to enhance their employee scheduling accuracy, adjusting their scheduling according to busier days of the week or certain national holidays in a year. They could also now plan for similar future events. With information on customer and specific store sales, our client can also adjust their marketing and promotional activities and compare the effectiveness of these between stores.
Our client has improved the effectiveness of their operations drastically.
They now have accurate cost to serve information and have optimised their employee scheduling and client service experience.
This provides them with an immediate means to focus on the growth and continuous improvement of their business and a mechanism to rapidly identify any deviation from their defined targets and key performance areas.
Using their data, they can ultimately rest assured that they are managing their stores optimally.
Our client has improved the effectiveness of their operations drastically.
They now have accurate cost to serve information and have optimised their employee scheduling and client service experience.
This provides them with an immediate means to focus on the growth and continuous improvement of their business and a mechanism to rapidly identify any deviation from their defined targets and key performance areas.
Using their data, they can ultimately rest assured that they are managing their stores optimally.